Refund policy

Tibar Refund & Return Policy

At Tibar, we take pride in the quality and craftsmanship of our products. Because our items are handcrafted and include consumable materials, we have specific guidelines for returns to protect both our brand and our customers.

1. Return Window We have a 14-day return policy (reduced from 30 days to better suit handmade items), which means you have 14 days after receiving your item to request a return.

2. Eligibility for Returns (Strict Conditions) To protect the integrity of our products, an item can only be returned if:

  • Sand Wax: The packaging is unopened and the safety seal is intact. Once the wax bag is opened, it cannot be returned for hygiene and safety reasons.

  • Holders (Wood, Marble, Cement ): The item must be unused, in its original packaging, and in the same condition you received it.

  • Proof of Purchase: You must provide the receipt or proof of purchase.

3. Damages & Issues (The "24-Hour" Rule) Please inspect your order upon arrival. Since our holders (Marble/Glass) are fragile, you must contact us within 24 hours of delivery if the item is defective or damaged. After 24 hours, we cannot be held responsible for breakage. Contact us at info@tibaruae.com or DM at Instagram : Tibar.ae  with clear photos of the damage.

4. Non-Returnable Items We do not accept returns on:

  • Opened Sand Wax bags.

  • Sale items or Gift Cards.

  • Customized or personalized orders.

  • Used wicks.

5. Return Shipping Costs Unless the item is damaged or incorrect due to our error, the customer is responsible for the return shipping costs. Shipping fees paid at the time of purchase are non-refundable.

6. Natural Variations (Important) Please note that Marble and Wood are natural materials. Variations in color, grain, and "veins" are not considered defects; they are part of the beauty of a handcrafted natural product. Returns based on these natural variations will not be accepted as "damaged" items.

7. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, the refund will be processed to your original payment method within 10 business days.