Shipping policy

At Tibar, we want to bring the warmth of our candles to your doorstep as quickly and safely as possible. Please review our shipping terms below:

1. Delivery Area

We currently ship exclusively within the United Arab Emirates.
We cover all Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah).

2. Shipping Rates

Free Delivery: Enjoy free shipping on all orders over AED 200.
Standard Delivery: For orders below AED 200, a flat shipping fee will be calculated and added at checkout.

3. Delivery Timeline

Since our holders are handcrafted and handled with care, please allow 5 to 7 business days for your order to arrive.
Note: Business days are Monday to Friday. Orders placed on weekends or public holidays will be processed the next business day.

4. Order Tracking

Once your order is shipped, you will receive an email or SMS notification with your tracking details so you can follow your Tibar glow home.

5. Delivery Process

Our courier partner will contact you to coordinate the best delivery time. Please ensure your contact number and delivery address are accurate to avoid any delays.

6. Damaged Items

We take great pride in our packaging. However, if your order arrives damaged (especially glass or ceramic items), please contact us within 24 hours at mustafa@tibar.se with a photo of the item, and we will make it right.